Responsible Gaming

Gaming Should Be Entertainment

At Ballinjacks, we believe that gambling should only ever be viewed as a form of entertainment, not as a way to earn money or solve financial problems. Like any form of entertainment, it carries risks and should only be enjoyed responsibly with money you can afford to lose.

We are committed to promoting safe and responsible gaming practices. Please take the time to understand the risks and tools available to protect yourself.

Age Verification

By accessing Ballinjacks, you confirm that you are:

• At least 18 years of age, or the legal gambling age in your jurisdiction (whichever is higher)
• Legally permitted to gamble in your country of residence
• Not self-excluded from any gambling operator or national self-exclusion scheme

We take age verification seriously and reserve the right to request proof of identity at any time.

Warning Signs of Problem Gambling

Do any of the following apply to you? If so, you may be developing a gambling problem:

• Chasing Losses: Trying to recover money lost by gambling more
• Hiding Your Gambling: Keeping your gambling secret from family or friends
• Loss of Control: Gambling longer or with more money than intended
• Neglecting Responsibilities: Missing work, school, or family commitments due to gambling
• Financial Strain: Borrowing money or spending savings to gamble
• Mood Changes: Feeling anxious, irritable, or depressed when not gambling
• Tolerance: Needing to gamble with larger amounts to feel the same excitement
• Failed Attempts: Repeatedly trying and failing to control your gambling
• Escapism: Gambling to avoid problems or negative emotions

If you recognise any of these signs, please seek help immediately. Problem gambling is treatable.

Self-Help Tools & Controls

Ballinjacks provides several tools to help you maintain control over your gambling:

Deposit Limits

Set a maximum amount you can deposit over a specific period (daily, weekly, or monthly). Once reached, you cannot deposit further funds until the period resets.

Loss Limits

Set a maximum amount you are willing to lose over a specific timeframe. Once this limit is reached, your account will be temporarily restricted from further play.

Reality Checks

Enable pop-up reminders during your gaming sessions to help you keep track of time and money spent. These notifications appear at regular intervals.

Session Time Limits

Set a maximum duration for each gaming session. Your account will be automatically logged out when the time expires.

Self-Exclusion

If you feel you need a break from gambling, you can self-exclude from Ballinjacks for a period of your choosing (minimum 24 hours to permanent exclusion). During this time, you will not be able to access your account or place bets.

To access these tools, visit your account settings or contact our customer support team.

Support Organizations & Resources

If you are struggling with gambling, professional help is available. The following organisations provide confidential support:

United Kingdom

• GamCare – Free confidential counselling and support services
  www.gamcare.org.uk
  Telephone: 0808 8020 133 (free, confidential)
• National Problem Gambling Clinic – NHS specialist treatment
  www.cnwl.nhs.uk

National Self-Exclusion Scheme

• GamStop – Multi-operator self-exclusion scheme
  www.gamstop.co.uk
  Allows you to self-exclude from all UKGC-licensed operators simultaneously

International Support

• Australia – Gambling Help Online
  www.gamblinghelponline.org.au
• Canada – Responsible Gambling Council
  www.responsiblegambling.org
• United States – National Council on Problem Gambling
  www.ncpgambling.org
  National Problem Gambling Helpline: 1-800-522-4700
• Germany – Bundeszentrale für gesundheitliche Aufklärung
  www.bzga.de

If You Need Help

Don't suffer in silence. Problem gambling is a recognised condition and help is available. Reaching out is a sign of strength, not weakness.

Whether you're experiencing difficulties yourself or are concerned about someone else, please contact one of the support organisations listed above. They provide:

• Free, confidential counselling
• Practical advice and support
• Information about treatment options
• Support for family members and friends

Contact Ballinjacks Support: If you have questions about responsible gaming tools or need assistance, our customer support team is available 24/7.